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Payment Methods

We offer several convenient and secure payment options to complete your purchase:

Accepted Payment Methods
Visa
Mastercard
PayPal
Bank Transfer

Payment Processing
All online payments are securely processed via Saferpay.com, a trusted international payment gateway.

Currency
All payments are processed in USD (United States Dollars).

Bank Transfer
If you select bank transfer at checkout, a payment invoice will be issued by our store manager via email. Your order will be processed once payment is received and confirmed.

Payment Timing
Credit/debit card and PayPal payments are charged immediately upon checkout.
Bank transfer orders are processed after manual confirmation of payment.

Fees
We do not charge any additional payment processing fees. However, please note that your bank or PayPal may apply their own currency conversion or service fees, depending on your account settings.

Shipping Information

Ineichen Zurich AG offers worldwide shipping of souvenir products, merchandise, and art reproductions. Orders are dispatched from one of the following warehouses:

  • Switzerland: Stadthausquai 11–13, CH-8001 Zürich, Switzerland
  • UAE: A5-1, Logistic Park, Abu Dhabi Airport Free Zone, Abu Dhabi, UAE
Shipping Terms and Cost
  • Orders are shipped via EMS.
  • Flat shipping fee: USD 50.
  • Orders are processed and dispatched within 1–2 business days after payment confirmation.
  • Estimated delivery time: 3 business days to 2 weeks, depending on destination.
Tracking

A tracking number will be provided after shipment so you can monitor the status of your delivery.

Customs and Duties

Import duties, taxes, VAT, and other possible charges are not included in the order total and must be paid by the recipient according to the regulations of their country.

Returns and Exchanges
  • Returns are accepted in case of manufacturing defects or if clothing size does not fit.
  • The customer is responsible for the return shipping cost.
  • Please contact our support team to initiate a return process.
Insurance

All shipments are fully insured during transit.

Return Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we accept returns under the following conditions:

Return Window
Returns must be requested within 7 days of receiving the order.

Condition of Returned Items
Items must be returned in the same condition as received: unused, with all tags attached, in the original packaging.

Non-Returnable Items
Please note that art reproductions by Konstantin Chaykin are non-returnable under any circumstances.

Change of Mind
If you change your mind or simply do not like the item, you may return it. In this case, the return shipping cost is the responsibility of the customer.

Clothing Returns (Sizing Issues)
Clothing items may be returned if the size does not fit

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your order history and receive updates.

Can I change or cancel my order after placing it?

If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible at shop@konstantinchaykin.com.

Will I receive a confirmation email?

Yes, once your order is placed, you will receive a confirmation email with all order details.
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